At Gutter View (reachable via guttervision.co.uk), protecting the privacy of our website visitors and clients is one of our top priorities. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
When you contact us via our website contact form, email, or telephone, we may collect the following personal information:
- Identity Data: Full name.
- Contact Data: Phone number, email address, and property address.
- Property Data: Details regarding your property layout, photos/videos, or requested gutter services.
- Technical Data: IP address, browser type, and basic analytics collected via cookies when browsing our site.
2. How We Use Your Information & Legal Basis
We process your personal data under the following lawful bases:
- Contractual Necessity: To generate price quotes, schedule site visits, deliver gutter cleaning services, and send invoices/receipts.
- Legitimate Interests: To respond to pre-sale customer inquiries and improve our overall service quality.
- Legal Obligation: To maintain financial and tax records as required by UK law (HMRC).
3. Third-Party Data Processors
We do not sell, rent, or trade your personal data to marketing agencies under any circumstances. However, to operate our business efficiently, we may share essential data with trusted software processors, including:
- Website hosting and email delivery providers.
- Digital invoicing and accounting software.
4. Data Retention
We retain customer contact details and job history only for as long as necessary to fulfill the service and meet legal, accounting, or reporting obligations (standard accounting records are kept for up to 6 years).
5. Your Legal Data Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request corrections to any incomplete or inaccurate data.
- Request the erasure of your personal data ("Right to be Forgotten"), where legally applicable.
- Withdraw consent for optional analytics at any time.
6. Contact Us & Complaints
If you have questions about this policy or wish to exercise your data rights, please contact us at info@guttervision.co.uk or call 07364 159112. You also have the right to lodge a privacy complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.